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Terms and Conditions

Terms of Use

1 Contracting Parties

When you purchase any items through our website you will be contracting with Danilo Promotions Limited, a limited liability company incorporated in England and Wales under company number 6208854, which owns and runs the website www.personalise.com, Danilo is referred to in these terms and conditions as "we" "us" or "our".

Registered office: 55 Baker Street, London, United Kingdom

Email address: info@personalise.com

Telephone number: +44 (0)1992 702 900

VAT registration number: GB 645921718

Important Legal Notice: This website is managed by Danilo Promotions Ltd. These Terms and Conditions (the "Terms") apply to the entire contents of this website (the "Website") and to any correspondence by email

between Danilo Promotions Ltd (the "Company") and you. Please read the Terms carefully before using the Website. Your use of the Website indicates your unconditional agreement that you accept the Terms in effect at the time of usage regardless of whether or not you choose to register with the Website. If you do not accept the Terms, you should not use the Website.

2 General

2.1 Any reference in the Terms to "we" or "us" or "our" is a reference to the Company and any reference to "you" or "your" is a reference to any user of the Website and, where relevant, the recipient of any Product or Service

from the Website as defined hereunder. 2.2 The services ("Services") available via the Website shall include, without limit:

2.2.1 an online address book detailing names, addresses, date of birth etc. (compiled from information provided by you);

2.2.2 the online purchasing of certain Products

2.3 The products ("Products") available via the Website shall include, without limit:

2.3.1 personalised greeting cards, personalised calendars;

2.4 You may access most areas of the Website without registering your details with us. Certain areas of the Website are only accessible if you register.

2.5 By accessing any part of the Website, you shall be deemed to have accepted these Terms in full. If you do not accept the Terms in full, you must leave the Website immediately.

3 Website Privacy Policy

3.1 In order to provide the Services and Products available through the Website, we will hold certain personal information relating to you. We have obligations in relation to your personal information under the Data

Protection Act 1998.

3.2 By providing personal information, you agree to us using this information for the operation of the Website and the provision of the Services and the Products to you.

3.3 Where you provide information about other people (for example their name, date of birth or address) you also confirm that you have the consent of these people to provide us with that information.

3.4 Any personal information that we collect from you will be used solely for the purposes of operating the Website and providing the Services and Products to you.

3.5 The personal information that you provide is securely stored within the Website and all personal information transmissions that provide payment or account details are encrypted.

3.6 We will not disclose your information to any outside organisation except as part of the operation of the Website and/or the provision of the Services and Products to you or where we are legally obliged to do so.

3.7 The accuracy of your personal information is dependant upon the accuracy of the information that you provide. We will not verify personal information other than that which is provided for payment or account

purposes and we shall not be responsible for errors or problems that arise as a result of inaccurate information submitted by you.

3.8 We reserve the right from time to time to notify you (email and post) of other products and services or invite you to events that may be of interest to you. You will be given the opportunity to opt-out at the

time of mailing if you do not wish to receive further information notices.

4 Intellectual Property Rights

4.1 You are permitted to print and download extracts from the Website for your own personal use only and subject to the following conditions:

4.1.1 no document(s) or related graphic(s) on the Website are modified in any way;

4.1.2 no graphic(s) on the Website is used separately from the corresponding text; and

4.1.3 the Company's copyright and trade mark notices and this permission notice appear in all copies.

4.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the Company or its licensors and

any use of extracts from the Website other than in accordance with clause 4.1 for any purpose is prohibited. Where you breach any part of the Terms, your permission to use the Website shall automatically terminate and

you must immediately destroy any extracts you have downloaded from the Website.

4.3 Subject to clause 3.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without our prior written permission.

4.4 Any rights not expressly granted in these Terms are reserved for the sole and exclusive benefit of the


5 Website Access and Availability

5.1 Access to and use of the Website shall be provided by us in accordance with the Terms.

5.2 We shall endeavour to ensure that access to and use of the Website is available 24 hours a day however access to the Website may be suspended temporarily and without notice in the case of system failure,

maintenance or repair or for reasons beyond our control and we shall have no liability whatsoever if for any reason the Website is unavailable at any time or for any period.

6 Website Visitor Material and Conduct

6.1 Other than personally identifiable information which is covered under our Privacy Policy (section 3 of the Terms), any material you transmit or post to the Website shall be considered non-confidential and

non-proprietary. We shall have no obligations with respect to such material. We and our designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sound, text and

other things embodied therein for any and all commercial purposes.

6.2 You are prohibited from posting or transmitting to or from the Website any material:

6.2.1 that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence,

in breach of privacy or which may cause annoyance or inconvenience;

6.2.2 for which you have not obtained all necessary licences and/or approvals;

6.2.3 which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world;


6.2.4 which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software of harmful data).

6.3 You may not misuse the Website in any way (including, without limitation, hacking into the Website) or interfere with any other person's use and enjoyment of the Website.

6.4 We shall have absolute discretion for making any determination in respect of visitor material and conduct and if we have any reason to believe that there is or is likely to be a breach of security or misuse of the Website

by you, your use of the Website may be suspended or terminated by us.

6.5 We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 5.2 or clause 5.3.

7 Website Registration

7.1 Certain areas of the Website will require you to register your personal details. In order to register with the Website, you must be over eighteen (18) years of age.

7.2 Each registration is for a single user only. We do not permit you to share your user name and password with any other person nor with multiple users on any network.

7.3 Responsibility for the security of any password(s) issued by us rests solely with you.

7.4 You must ensure that the details that you provide on registration or at any time are correct and complete and you must inform us immediately of any changes to the information that you provide when registering by

updating your personal details as necessary.

8 Products

8.1 We Try to ensure that all of the Items shown on the website are accurately represented however slight variations in colour Typefaces and layout may be experienced

8.2 Unless otherwise stated on the Website, prices of all Greeting Cards and Calendars displayed on the Website are inclusive Of VAT but exclusive of all postage, handling and other delivery charges, which shall be shown separately when any Product(s) are being purchased from the Website. Please note no VAT receipts can issued for goods ordered on this website

8.3 If price(s) of any Product displayed on the Website are incorrect, you will be contacted by us and given the option to either (a) cancel your order for the relevant Product only or (b) complete your order for the relevant

Product at the correct price.

8.4 We will endeavour to deliver all orders for Products within the timeframe selected at the time of purchase. However we cannot be held responsible for postal delays once the Product(s) have been despatched by us for

delivery. At the time of purchase you will be notified of the delivery charges applicable to each order

9 Limitation of liability

9.1 Subject always to clause 12.2, the Company, its officers, directors, employees, shareholders or agents and any other party involved in creating, producing, maintaining or delivering the Website hereby exclude

all and any liability and responsibility for any amount or kind of loss or damage (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data,

contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) that may result to you or to

any third party in connection with the Website (including without limit the Services and the Products) in any way or in connection with the use, inability to use or the results of the use of the Website, any websites linked

to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or

browsing the Website or your downloading of any material from the Website or any websites linked to the Website.

9.2 Nothing in these Terms shall exclude or limit our liability for any liability which cannot be excluded or limited under applicable law (including death or personal injury resulting from our negligence or our liability for

fraudulent misrepresentation).

9.3 In no event shall our total aggregate liability to you for all and any damages, losses, and causes of action (whether in contract, tort including, but not limited to negligence or otherwise) exceed the amount paid by you, if

any, for accessing the Website, purchasing and/or enjoying the Products or using the Services provided via the


10 Refunds/Returns

10.1 Please note that due to the customised nature of personalised items that unless the item is damaged or faulty, we cannot accept returns.

10.2 Please note several types of goods are exempt from being returned or refunds under all circumstances. Non-returnable items:

  • Gift cards
  • Discount code vouchers
  • Prepaid store credit.

10.3 In the unlikely event that any Product(s) purchased from the Website is faulty, or it is damaged in delivery or is the wrong item, we ask you to please contact us at info@persoanlise.com within 7 days of receiving your order. You will need to quote your order number, the email address you have registered and the details of the problem with the order.  We aim to acknowledge your message within 1-3 working days and will do our best to resolve it within 28 days. We may ask you to take a photograph of the product to help us communicate the issue and correct any future problems.

10.4 Should it be necessary we may ask you to return the Product(s) at your own expense.

10.5 In the event that the relevant defect is found to have been caused by us (as determined in our absolute discretion) we shall, in our sole discretion, either:

supply replacement Product(s) of original Product(s) free of charge; or

reimburse the price paid for the relevant Product(s) to the credit or debit card used to purchase the goods

10.4 If refund approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 days.

Please note: Multiple refund requests

If there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to issue a refund or replace an order. We may refuse to take any future orders from any such customers and will inform them of our decision in writing, via email or over the telephone.

11 Other

11.1 From time to time these terms may alter, and you should therefore check them before ordering each time.

11.2 If any of these terms are found to be invalid, this will not make any others invalid

11.3 These Terms and Conditions are in accordance with the laws of England and Wales and are subject to the non-exclusive jurisdiction of the

English Courts.

All communications should be provided to personalise.com Customer notices and Services on:

Tel: 01992 702 900 Fax: 01992 702 990

Email: info@personalise.com

Post: Personalise.com Unit 3, The IO Centre, Lea Road, Waltham Abbey, Essex, EN9 1AS

© 2019 Personalised Cards and Calendars